Hi All,

One of our users (user A) is have an issue where she is unable to receive payments via the "visa" option.

Once having gone into an open invoice > selecting receive payment > an amount is inputted and then > "Visa" is selected. This should open up the Intuit Card service but instead we get the above error.

If User A tries on User B's instance of QB on User B's computer it works. If user B logs in onto User A's instance of QB then it works. But User A, and user A only, when logging into her own instance of QB, it doesn't work and gets the error mentioned in the title and attached photo.

As well as the above testing I have:

Disable firewall/and antivirus. still the same error.

I have added to the allowed programs in windows the 86 and 64 bit versions of the .exe files

I have lowered Internet option security too.

I have checked her permissions in QB too and have seen she has the same setup as other users.

She is running windows 11

QB Desktop 22.0

We are using Multi User 

Please help.

(also I think this might be the wrong place to post this but I couldn't find Errors or issues (re-direction would be great)

Many thanks in advance.

Josh