@BigRedConsulting 

Intuit support is exactly the way Intuit wants it to be. If Intuit wanted it to be different, it would be different.

I couldn't agree with you more!

I wish I had more programming experience. It's a ripe time for someone to step up and help out small businesses with affordable accounting software. I've been using QB along with their merchant account for about 13 years and have unbelievable grandfathered merchant rates that have been holding me back from switching to something else. But with the large upfront cost going from every three years to yearly I just can't justify all the hassles anymore.

I had read somewhere that part of the reason they were increasing their costs was so they could bring their customer support back to the US...I'd be willing to stick around if that were true but it's all lies, lies, and more lies. I am on the hunt for a good alternative, if anyone has suggestions please post them, and if I come across anything I will post them as well.