Re: Can somebody at Intuit do something other than cut and paste the canned response of "First, please know that this isn't the kind of experience...." That is a cop-out.

I believe the answer to that is no, they can't stop pasting canned responses: Based on the uniformity of those tiresome, oddly formal, and socially out-of-context responses, the reps are using a shared resource of canned responses, written by someone from another culture with English as their second language. And, since they all do it without fail, I suspect they're required to do so by management.

And it's worse than a cop-out. It's a lie: Intuit support is exactly the way Intuit wants it to be. If Intuit wanted it to be different, it would be different.

Intuit support used to be different. They used to hire college graduates to answer the phones, many with accounting degrees, in California. That's the way they wanted it then. And then they decided they didn't want it that way.

And many of you here have experienced how they want it now. What you've experienced is exactly what Intuit wants. (And don't think QB Online support is any better. It's not.)