Can somebody at Intuit do something other than cut and paste the canned response of "First, please know that this isn't the kind of experience...."  That is a cop-out.  Intuit doesn't care about their customer base they already know they pretty much have a lock on the market.  The issue at hand is this problem needs to be fixed and fixed immediately.  Perhaps if their customer base starts requiring their money back for failure to provide the contracted services, they will do something about the issue.  In the meantime, there is always AccountingPower by AccountantsWorld and Patriot Bookkeeping software.