I know it isn't easy getting the same results after performing the steps, Carol602.

Let me make it up to you by ensuring this gets further investigated.

I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to check your file and provide other fixes.

1. From the Help menu, select QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact us link.
3. On the Contact Us screen, go to the Tell us more about your question section.
4. Enter the issue or topic in the field box.
5. Click the Search button to display the available support options.

You can check out this article to determine the available support hours. 

I've also added an article that'll help you review your accounts to match your real-life bank and credit card statements: Reconcile Workflow.

We appreciate your understanding on this matter. We want to make sure QuickBooks works efficiently.