@Kurt_M  

RE: I appreciate you for joining the thread, @innovationCDJ. I've got an update regarding your concern about QuickBooks Desktop (QBDT) crashing.

First, please know that this isn't the kind of experience we want you to have here in QuickBooks. As I check here on my end, I've found out that there's an ongoing investigation about QBDT crashing. Our Product Development Team is aware of this issue and is currently working on a fix.

That is not an update. You and other employees have been posting that same exact unhelpful statement for months. I highly doubt it is true, and suspect you don't really have any way of knowing what Product Development is really doing. In any case, if they had been working on it - actually working on it - since you all starting claiming they were, they'd be done now and it would be fixed.