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Replying to:
EmilyLaney
Level 3

Why are Invoice Reminders not sending out anymore?

I'm experiencing an issue with QBO not sending out invoice reminders to customers. Invoice reminders is turned on, but no emails are being sent to remind customers. 

 

  • Autoreminders should be emailed
  • Status should be updating "Reminded" 
  • Activities feed should reflect "Reminded"

 

There are no reminders nor activity trail to see though. Is anyone else experiencing this bug? If there is a bug, how can I tell whether reminders were even sent or should be done manually? 

 

@concrate1 did you have this same issue recently?

 

 

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