Good work for doing some troubleshooting steps before reaching out to us, LF37.
I appreciate your efforts in trying to perform some troubleshooting steps to eliminate the problem. Since the issue persists, I recommend reaching out to our Support Team. They can initiate a viewing session with you and help diagnose the company file to verify what causes the problem.
To get our support, follow the steps below:
- Open QuickBooks and click the Help menu.
- Select QuickBooks Desktop Help.
- On the pop-up screen select Contact us.
- Click the Search for Something else button then type your concern in the Ask us anything box.
- Hit Search then scroll down to get your contact options.
Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.
In addition, the following resources below outlines the solutions and other possible causes of QuickBooks Desktop unexpected behavior:
If I can be of help with something else, please don't hesitate to get back to me. I'll be around to assist.
