Thanks for answering the question and providing a screenshot, @Bagya1111.
Allow me to join in this conversation and share a solution to your backup concern.
Creating a backup doesn't directly affect the format or details of an invoice.
Based on your screenshot, it's possible that someone user who has an admin access to your company file accidentally made these changes.
For now, you'll have to manually edit the transaction and notify your customer about the changes after running the backup.
We can also check for possible minor data issues in your company file that might triggered the problem. Let's run the Verify and Rebuild Data tools to identify its cause and fix it by rebuilding the data. Here's how:
- Choose Window then select Close All.
- Go to the File menu and click Utilities.
- Select Verify Data.
- If a data damage is detected, go back to the File menu and select Utilities.
- Click Rebuild Data.
Moreover, you can check out our Help articles for additional reference in managing sales transactions in QuickBooks Desktop.
Please keep me posted about the result of the troubleshooting steps. I want to make sure everything is taken care of for you. You can reach out to the Community at any time. Take care and have a great day!
