It's not the experience we want you to have when trying to take the QuickBooks Desktop Certification, @AndySoto.
As mentioned by my colleague above, we generally release a new version of the QuickBooks Desktop certification course about once a year. When the new version is released, the previous year's exam generally remains available for a few months. Once an exam is discontinued it is no longer available and any partial progress you made on the exam or its training modules is lost.
The Desktop Certification training was added to the customer that is entitled to it. If you're eligible/entitled to it, but you don't have an access, I suggest contacing our ProAdvisor support for further guidance.
Additionally, let me share these links you can utilize to learn more about the ProAdvisor certification course and exam updates:
Fill me in if you have other questions about taking the QuickBooks Desktop Certification training. I'll be around to help you. Have a good one!
