Thanks for getting back here and sharing updates about your concern, @Brian7501. I'm here to provide additional information about the crashing issue of the QuickBooks Desktop (QBDT).
Currently, there's an ongoing investigation about QBDT causing Excel, or Chrome to crash. That said, I highly recommend reaching out to our Technical support team so you'll be added to the list of affected users. They will also request additional information to proceed. Once your account is linked, you'll be able to receive notifications about this issue via email. Here's how:
- In your QBDT account, go to the Help menu.
- Next, select QuickBooks Desktop Help and click Contact Us.
- From there, enter a brief description of your issue and select Let's talk.
- Then, choose a way to connect.
The recommended workaround for this is to select the Autosave feature in your Excel and set the timer to 1 minute instead of the 10-minute default. This way, you will be able to recreate changes within the last 60 seconds rather than the last 10 minutes.
Additionally, I've added this helpful resource that contains a compilation of self-help articles for QBDT that you can use as a guide in performing your tasks: QuickBooks Help page.
Please let me know how the interaction with the support goes. I appreciate any details you can add and I'm just right here if you need further help in managing your QBDT account. Have a delightful day and take care.
