Hi there, @innovationCDJ. 

I appreciate you for doing the suggested troubleshooting steps to fix the crashing issue. Accessing your QuickBooks Desktop (QBDT) is my highest priority. This way, you can get back where you left off. 

Since you're still experiencing this hurdle, I recommend contacting our QuickBooks Desktop Support team. They have tools to pull up your account in a secure environment. This way, they can check and investigate this further. They can use their tools to investigate what's causing the crashes, and if needed, report the issue to our engineers. 

Here's how to contact them: 

1. In QuickBooks Desktop, press F1.
2. On the pop-up window, click the Contact Us button.
3. In the box, we can type something like "R5 update crashing issues" or similar.
4. Click Continue.
5. Choose how you want to reach us.

If you're unable to open the Help menu within the program, we can use this page to reach them: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Desktop.

Be sure to review their support hours so you'll know when agents are available. They can also be reached through our website if you're unable to contact them through QuickBooks.

You can visit our QuickBooks Help Articles page for more insight s about managing your business in your software.

Let me know how this goes or if you have other concerns about QBDT. I'll be here to help. Take care!