I"ve been having this issue with two users for the past year or so. Haven't been able to fix it.
So far, I’ve tried the following:
- Running the QuickBooks repair hub (Print & PDF Repair tool, program diagnostic tool, and quick fix my program). Sometimes it will work for a few hours but the next day the issue occurs again.
- Running Outlook in online mode. Doesn’t work at all. Needs to be in cached mode
- New Outlook profile
- Temporarily gave her local admin rights
- Full MS Office repair
- Full QB Ent 2020 repair
- Full removal and reinstall of QB including deleting the corresponding appdata folders
- Logging in as a different QB user, even QB admin
- Making sure .NET 3.5 and .NET 4.0 are installed and comparing the versions to workstations where it’s functioning.
- QB Tools Hub repair option. This works but only for an hour or two.
What’s odd is that some of the fixes above seem to work temporarily but the next day or even a few hours later, it happens again. A lot of out clients use Quickbooks but I've only had this issue happen for two users so far.
