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Hello @R Houghton,
I appreciate you for getting back and providing clarification about the issue. Let me share some updates about the unusual behavior when opening QuickBooks Desktop.
Our product engineers are already aware of the unusual behavior after the update. At this moment, a specific timeframe for the resolution is unavailable.
We're collecting program logs and other information to speed up the repair process. As soon as we come up with a fix, we'll release an update as quickly as possible.
Rest assured, our engineers are doing their best to prevent the same problem from happening again. I encourage affected users to contact our QuickBooks Support Team for further assistance.
They'll take over and assist you further, so you'll be on the list of affected users. This way, you can receive live email updates about this issue.
Our Customer Support Team for Pro, Premier, Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:
- Open QuickBooks Desktop.
- Click the Help tab at the top menu bar.
- Select QuickBooks Desktop Help.
- Enter your concern, then hit Continue.
- Choose Get a callback.
Also, you can access QBWin.log on a local computer through the product information in QuickBooks. If you want to access this data, you can use this article for your reference: Find QBWin.log or QuickBooks.log files.
Don't hesitate to keep in touch if you have more questions about the crashing issue in QuickBooks. We'll be right here to lend a hand. Take care always.