Thanks for joining this thread, @Helix. Let me make it up to you by making sure you get the best help available so this gets sorted out right away.

The detailed resolution given by my colleagues, Jovychris_A and AbegailS_, above usually fixes such problems. If you have performed the troubleshooting steps yet the issue persists, I recommend contacting our Technical Support Team. One of our experts has the necessary tools to check your account securely and perform a screen-sharing session to conduct further investigation into this behavior.

Here's how you can get in touch with an agent:

1. In QuickBooks Desktop (QBDT), click Help.
2. Choose QuickBooks Desktop Help or press F1 on your keyboard. 
   
3. Click the Contact Us button in the Have a question? window.
4. Enter your concern in the description box and select Continue. 
5. Choose either Chat with us or Have us call you. 
   

Please take note of our business hours to ensure we can attend to your needs.

Additionally, I’m adding this resource where you can access our self-help articles: QuickBooks Desktop guide. These resources contain topics that will guide you on how to efficiently handle your taxes, payroll, account information, banking tasks, sales or expenses-related activities, and so on.

I'm always around to lend a hand if you need more help with managing your data or anything else related to QuickBooks. Take care and stay safe always!