Hello, pskasper.
I'll point you to the right direction and ensure you'll be able to fix the login screen issue when opening QuickBooks.
I see that you've posted the same issue before and have followed the suggestions provided by my colleagues and other users.
Since you've exhausted every possible steps to resolve the login screen issue, I'd recommend giving our support another chance to help you out.
On your last reply, since you've mentioned that they want you to upgrade, I'd suggest asking them if there's a way to have them fix the issue without upgrading.
We can use the same phone number you've called before to reach them.
If you can't access the Help menu anymore, let's use these steps to contact our support again:
- Go to the Contact Us webpage, then choose QuickBooks Desktop as your product.
- Click Continue.
- Select your edition on the next page. In the text box, enter the details of your issue such as "login screen problems."
- Proceed with Continue.
- Choose how you want to reach us (phone or chat).
After resolving the issue with our support, do you need help checking your financial data and health using reports? We have a guide that'll help you familiarize those reports: Understand reports.
You're more than welcome to post in our Community space again if you have more questions about managing your data or company file. We're here to help.
