Thanks for sharing this issue with us, @tboneathens. I understand the importance of getting this issue fixed as soon as possible. I'm here to help you.
Since QuickBooks have improved user experience and security protocols for the QuickBooks Desktop software. We require the account owners to register into Intuit when opening the Company file. We can follow these steps if you want to remove the log-in prompts to help you access your file easily. Here's how:
- Go to the Company menu.
- Select My Company.
- Log in to your account.
Then, you can save your Primary Admin credentials. After that, you'll be asked to log in to your account every 180 days.
Furthermore, Intuit discontinues older versions of QuickBooks Desktop to develop straightforward financial tools that help you today and grow with you tomorrow. So, your QuickBooks Desktop may be outdated that's why you're unable to log in to your company file even when you update it.
You can refer to this article if you want to upgrade and make everything a lot easier: the QuickBooks Desktop version that's right for you.
To learn more about the discontinuations policies, you can refer to the following articles:
You can also contact our Desktop Support Team. They can securely look into your account and investigate further about your concern, and might have a workaround to fix this issue.
You can always post a reply if you have any other QuickBooks-related concerns or clarification about the information I've shared. I'll be happy to assist you. Stay safe!
