What does "working hard" mean to you and the support team?
What does it mean to the engineering team?

To me, it means that someone is touching the issue every day for status, getting progress reports, talking to the programmers involved, all on a DAILY basis.

It's been a month since I posted this, and the other posts before mine about the same issue existed months before that and had the same platitudes in the forum about "working hard"

It would mean a lot more to everyone that comes to this forum and stumbles onto this issue if there was more transparency about how the issue is being dealt with.