I am having trouble explaining my issue with the Payment Reminder function. For instance, say a customer's May invoice is past due. I have a reminder set up for 10 days past due date. I send that customer his reminder about the May invoice but he still doesn't pay it. So now his May AND June invoices are past due. When I generate the view reminders 10 days past the June due date the May invoice is not in the list, just the June reminder. The only way I can get the May and June invoices to be listed is to create a new reminder, then QB shows both invoices. I'm assuming the May invoice isn't listed because a reminder has already been sent for that invoice. However, if you have customers who are behind 2 or more invoices they really should show up in the list!

Also, even though I inserted the first/last name field in the salutation, I get the company name, not the person's name in the salutation. So I changed my template to show "Greetings" instead of "Dear name".  I wish the QB techs would look at this and give me a suggestion or fix the issues.

Thank you.

Sharon