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Replying to:
MichelleBh
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I have a workaround for the Chrome and Outlook crashes, @mgmcotton

 

I wish I could fix the chrome and outlook crashes on my end as soon as possible. However, I don't have the same types of tools needed for the job as our product engineers do.

 

As of the moment, the said investigation is still In Progress in our records. Our engineers are tirelessly investigating this experience and exploring the root cause. For now, I'd suggest contacting our customer service team to add you to the list of affected users. You can follow the step provided by LieraMarie_A. Make sure to reach them within business hours to ensure a swift response. Rest assured that the QuickBooks team will send an email once the issue is fixed.

 

As a workaround, I'd recommend turning on the Autosave feature in your Excel and Outlook. Then set the timer to 1 minute rather than the 10 minutes default. This way, any changes within the last 60 seconds are all that have to be recreated.

 

For Excel, here's how: 

 

  1. Click the File tab and select Options
  2. Choose the Save tab.
  3. Check the Save AutoRecover information in every checkbox and set the time to 1 minute
  4. Hit OK

 

Follow this process for Outlook: 

 

  1. Go to the File menu and choose Options.
  2. Select the Mail tab in the newly opened window.
  3. Check the box beside Automatically to save items that have not been sent after this many minutes.
  4. Set the time to 1 minute and click OK

 

Also, to further guide you in managing your QuickBooks account and business's growth using QBDT, I'd recommend checking out one of our Help pages: QuickBooks Support Website. It includes QuickBooks help articles, Community discussions with other users, and video tutorials, to name a few.

 

Stay in touch if you have any other QuickBooks concerns. I'm always around to help you in any way I can. Take care. 

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