Hi there,

I appreciate your time to go back to this thread. It would be best if you can reach out to our QB Support so they can gather more details and investigate your issue. They are available on weekdays from 6 AM to 6 PM PT.

1. Click on Help.
2. Choose QuickBooks Desktop Help.
3. Choose Contact us.
4. In the description field, enter a summary of the scenario and hit Continue.
5. Click Message an agent.

Always feel free to reach back out if you have other concerns. Take care and have a good one.