I can see that you did everything you could, @blloydcpa. I'm here to provide additional steps to ensure you'll be able to reach out to our Customer Care team without any error. Follow along below to get this done right away.

Thanks for sharing details of your concern as well as the screenshot. When having trouble contacting the phone support team inside your QuickBooks Desktop (QBDT) program, you can still connect to them outside via web browser. I'd be happy to guide you on how:

1. Select the Contact Us link.
2. From the drop-down choose QuickBooks Desktop and click Continue.
3. Select the edition. Example: Point of Sale.
4. Then, enter a brief description of your concern and select Continue.
5. Next, choose either Chat or Callback.

To get assisted immediately, feel free to visit our support hours page.

Additionally, I've attached this awesome resource that you can access any time to have other references in doing your future tasks: QuickBooks Help page.

Let me know updates on how this goes. I'd appreciate any details you can provide. If you have any other QuickBooks concerns, please don't hesitate to leave a comment below. I'm always ready to lend a hand. Have a great day ahead.