Let us make sure you're able to reach them this time, kponger1. 

I'll guide you and share other options for contacting our Support Team.

Here's how:

1. Open QuickBooks Desktop.
2. Go to Help menu, then click on QuickBooks Desktop Help.
3. In Have a question window, tap on Contact Us.
4. Put a brief description of your issue.
5. Select Let's talk, then choose a way to connect:

• Chat - start a chat with a live support.
• Callback - enter your contact information and get a priority callback.

For more details, you can visit this article: Contact QuickBooks Desktop support
 

I'm also adding this link just in case you're having opening QuickBooks Desktop: Contact Us.
 

I'll be here if you still need assistance or if you have other QuickBooks Desktop concerns. Take care and enjoy your day!