Hey there, @lat1964. 

Thanks for coming back to us. I can point you in the right direction to get in touch with our Support Team. 

Since the system keeps crashing and you're unable to go through the Help menu in the product, use this link to chat or get a callback with them: 

What can we help you with? 

All you need to do is fill out the required fields so the expert has some knowledge of your issue before getting back to you. 

This should do the trick. Don't forget to keep us updated on how the chat or call goes. I'll be back around shortly to check in!