I do understand there are alternative methods to contact support.  Thank you for the reply.  I was specifically replying to an answer (which it didn't reply directly too - could be my newbie status and lack of experience on this forum) that kept directing people to HELP within the program.  While most with common sense understand this isn't an option, I am completely disappointed that QB Intuit keeps using the 'cut and paste' reply to users.   

I am with the hundreds frustrated with a program i used to sing praises about.  Now its glitchy and cost the small business i work for too much money...even if it was working properly the cost is expensive.