@Carneil_C  RE: Please know that this isn't the kind of service we want you to experience with us, @debhulslander.

Reps write this exact phrase here on the community quite often, just like you did, as if it's a script.

However, the reality is that it is how Intuit wants it. Support has been like this for a long, long time and Intuit doesn't change it, and so the only conclusion is that this is how Intuit wants it. Otherwise it would be different.