Hello, blloydcpa and Marilyn2400.
I know this wasn't easy for you, especially since you had already taken the steps to resolve the cashing issue.
I verified that the steps you took were correct. It should resolve the crashing issue you were having. I encourage you to contact our Support Team so that we can look into the issue further. You can use this link to reach them: Chat with us.
You can also contact them using the phone number listed in this article: QuickBooks Point of Sale.
More information on resolving unexpected errors when opening or logging into POS can be found in the following resources listed below:
Furthermore, I recommend reviewing the topics from our help articles for additional information in the future when working with QuickBooks POS.
If there's anything else you need, leave a comment below. I'll make sure to get back to you as soon as I can. Have a lovely day!
