Hello, @Ian56.
I'll take care of this at the soonest moment. Please know this isn't the impression we wish to leave you with.
First, I want to thank you for sharing your experience here in the community. I understand that an expected disruption like this can heavily impact your business, especially when there is a lack of clarity around the issue.
I've created a formal complaint on your behalf with our Merchant Service team so that they can review your account, support experiences, and take additional action if needed. Rest assured that your concerns have been heard and will be dealt with accordingly. They may reach out to you for more information.
Additionally, you can bookmark these articles below on how to manage declined payments, gift cards, chargebacks, and other related topics:
If you ever need further assistance, do not hesitate to reply to this thread. I will do my best to provide support and get you back on track.
