Hi there, @kenksongs.
I'm here to help share how you're able to work with the best experience in QuickBooks Desktop for Mac.
First off and if you haven't yet, can you confirm if the troubleshooting steps mentioned by my colleague above is performed already?
Let's continue our troubleshooting steps so you can get back to business and work with QuickBooks accordingly. This way, we can determine why your program is performing unexpectedly slower and resolve it.
To begin, let's download and make sure to install the latest released version of QuickBooks for Mac. Let me show you how.
- Go to QuickBooks.
- Select Check for Updates.
- On the pop-up window, select Install Update.
- Click Install and Relaunch.
But if you're still unable to transfer and upgrade your file even after following the steps above, consider manually updating QuickBooks with the steps outlined in this article: How to Keep QuickBooks for Mac Up-to-Date?.
However, if you're already working with the latest released version, it's best to offload QuickBooks by clicking Move to Trash on your desktop. Then, follow the second set of steps in this article and restart your iMac: How to Clean Install, or Uninstall QuickBooks for Mac?.
If you need help performing tasks related to your business account and company settings, click here to access and browse all articles for QuickBooks products. This reference contains most resources with steps to update your data and security management, to name a few.
Don't hesitate to post again if you got questions or concerns with QuickBooks tasks and navigations. I'll always be around and ready to help. Take care!
