I can picture what you all went through with our chat support.
As of now, the status of the investigation is still ongoing. Rest assured that we're doing our best to get this resolved.
To avoid re-explaining everything to our QuickBooks Support Team, I'd recommend sharing the investigation number (INV-73950), adambpa. This way, they can easily add you to the list of affected users.
You can also check out our support hours so that you'll be assisted on time.
Once the error message is resolved, I encourage browsing these resources to ensure your bank transactions are categorized accurately:
I appreciate your understanding on this matter. Please know that we're determined to get this fixed as soon as possible.
