Hello there, @Mikes_RV_Towing. I want to ensure your customer can pay their invoice and enter all their card information.
To confirm we're on the same page, I'd like to verify if this only happens to one of your customers. And if they get the same result regardless of the credit card type? I would appreciate any additional details. This way, I can provide an accurate solution as to why they have no option to enter the credit card expiration date.
In the meantime, we can try performing a few troubleshooting steps to verify the cause of the issue. Your customer can try paying the invoice using a private browser. They can use these keyboard shortcuts to open one.
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If your customer was able to pay the invoice and enter all card information, we can go back to the main browser and clear the cache. They can also use other browsers such as Google Chrome or Mozilla Firefox.
However, if the issue persists after performing the steps above, I recommend contacting our Customer Care Team. They have the tools to pull up your account to investigate the root of the problem and why the issue keeps appearing.
To reach them, click the ? Help button at the top-right corner on your QuickBooks Online (QBO) account and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.
For future help, you can always visit our Help Articles hub for QBO in case you need some related references in managing your account and other related transactions.
If you have any other questions concerning QuickBooks, let me know in the comment section below. I'm just a post away to help. Have a good one!
