I can see that you did everything you could, @netofpa and @Marilyn2400. If I were in that situation, I would have a hard time with that too. No worries, I'm here to provide additional steps to ensure you'll be able to use QuickBooks Desktop (QBDT) smoothly.
Thanks for providing details about your concern. Since you still experience that same thing even after performing the steps given in the thread, I highly recommend reaching out to our Technical Support team. This way, they can further investigate the root cause of the issue and provide additional steps to resolve this. Here's how:
- In your company file, select the Help menu.
- Then, click QuickBooks Desktop Help.
- Next, select Contact Us.
- From there, enter a brief description of your issue.
- Select Let's talk and then choose a way to connect.
To ensure you'll be assisted immediately, please visit our support hours page.
On the other hand, you may want to try the recommendation of @Todd_RCGNE by configuring the default browser's settings.
Keep in touch if you need any more assistance with this, or if there's something else I can do for you. I've got your back. Have a good day and keep safe.
