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I appreciate you coming here with us today, aimeeloops.
Base on your scenario, this behavior wherein boxes where unchecked in your sales receipts is uncommon. This requires a through investigation from our QuickBooks Care Team. They can take a closer look at this issue in order to identify the cause and possible solution for this.
Here's how:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
You can check out this article for our most updated contact information: Support hours and types.
Looking forward to know that this issue is resolved. Get back to me if you have other concerns with managing sales receipts and I'm always here to assist.