We have been struggling with this since 2017. My boss doesn't want to condense the files. I signed in QB on MY pc as her. It took me a good 3 minutes to get into Customer. On recommendation from 9/2021 post, I click on the diamond to search only ACTIVE customers and it stopped searching. To condense or compress the data doesn't make sense if the problem is with only 1 user with this issue. I'm hoping this is the fix so she I can put this nightmare to bed!