Hello, nancyl.
I'll share information about the difference between Condense data and Compress the data in QuickBooks Desktop.
Condensing data converts individual point data for each calendar month into a single summarized entry. This process conserves disk space and it's irreversible.
On the other hand, Compress data is a process in which the size of a file is reduced by re-encoding the file data to use fewer bits of storage than the original file. This process can be done by our Data Services Team.
If you want to take this service, your company file must be uploaded to our secure service. Once the process is complete you'll receive a link to download the converted file. I recommend contacting our QuickBooks Desktop Support once again. They can pull up your account and send you a link to upload your company file.
- Open QuickBooks Desktop.
- Go to the Help menu, then select QuickBooks Desktop Help.
- Click Contact Us, then enter a brief description of your concern.
- Select Let's talk and then choose a way to connect.
Alternatively, you can also look for any 3rd party application that's capable of compressing your data or you can utilize the BigRedConsulting file optimization service to fix the issue with your company file.
I'm also adding this article to guide you in fixing corrupted or damaged company files: Fix data damage on your QuickBooks Desktop company file.
Let me know if you have further questions about the Compress data. We're always here to help you.
