We've been having issues with customer file with "Searching the list"!  He suggested that we Compress the data. She told me he flat out said NOT to condense it which is what I suggested.  For QB to do it, it would cost $1000.00 and take about 2 hours. I looked at the error report he showed her and it has lots of errors but when I run the Verify and Rebuild any errors I see are mostly incomplete deposit that would be posted that day. Nothing I would be concerned about. I just don't get why a users profile would be corrupted. I have gone through the list and removed access' to anything that we don't use but still after a few weeks it can take as long as 15 minutes sometimes to open customer file and then when you try to enter a new customer.