Hi Nancy,
Thank you for sharing your experience with QuickBooks Desktop.
When it takes time to load a list or section, it means your computer doesn't have enough memory or can't handle software like QB Enterprise. Aside from that, too many background processes can also cause lags. I'll introduce a few steps to resolve such a performance issue, but be sure to create a backup before doing any of them.
Resort your list. You'll want to do this when you notice an odd behavior when navigating through your list of customers (and other name lists), items, or accounts.
- If you're in Multi-user mode, switch to single-user mode.
- From the Customers menu, select Customer Center.
- Click the Edit menu at the top left of QuickBooks.
- Select Re-sort List, and then OK.
Check the system requirements. This is to ensure that your computer meets QuickBooks Enterprise's specifications and to help you decide if there is a need to upgrade your computer. If it meets the system requirements but still gets the same behavior, I recommend contacting our QB Enterprise team again to check this further. Please note that we can only provide troubleshooting references from here, but you've already performed them, so contacting the team is our best resort for this.
Stop other programs in the background, except for anti-viruses and other necessary programs that need to keep running. Alternatively, you can restart your PC and only run QuickBooks.
Please don't hesitate to comment again if you have any other concerns.
