Thanks for reaching out to us for help, @pubs60657.

I wanted to ensure you're able to use QuickBooks without any interruption. However, I will need some more information about the problem you encounter.

Can you please tell me what you're trying to do and what process are you pertaining to? I'd like to know which feature or part in QuickBooks that is not working properly.

Also, I'd like to know if here's any error or alerts when QuickBooks tries to connect to the internet? Lastly, is the program installed locally or is it accessed over a network? 

I'm gonna need those information to understand the problem better and to provide the best resolution to you.

I'll be waiting for your reply so I can help you further. You can also mention my name so I'd get notified of your response.