Thanks for joining the thread @RJC and @jkniew.
This isn't the kind of service we'd want you to experience. Allow me to share some basic troubleshooting steps you can use to fix the crash issue in QuickBooks Desktop (QBDT).
There are several possible causes why the program crashes. Here is the list:
- Your company name may be too long
- You may have a damaged or missing QBWUSER.INI file
- You may have corruption on your hard drive
- Your program files or QuickBooks Desktop installation may be damaged
- You may have a damaged Windows operating system
To fix the issue, let's make sure to update the company file to the most recent version. Please be aware that once the files are upgraded, accessing them from an earlier version is no longer possible.
If you're still getting the same result, run Quick Fix my Program from the QuickBooks Tool Hub. Here's how:
- In the QuickBooks Tool Hub, select Program Problems. I'd recommend downloading the most recent version (1.4.0.0) of the QuickBooks Tool Hub.
- Click Quick Fix my Program.
- Start QuickBooks Desktop and open your data file.
If the issue persists, run the QuickBooks Install Diagnostic tool from the Tool Hub.
If you already performed the steps above and the program still keeps crashing, reach out to our QBDT Customer Support Department. That way, they can run some tests and trace the possible cause of the crashes.
Let me also share these helpful resources for more info on how to handle common errors when running I want to make sure you are taken care of. You can always visit the Community page if you have questions in the future. I'll always have your back.
I want to make sure you are taken care of. You can always visit the Community page if you have questions in the future. I'll always have your back.
