This solution doesn't work. Please read the thread. I don't know how many cases I've opened now over the past year to not get a fix. At this point they will no longer open cases for me and tell me it's a one off problem and have only suggest I leave "feedback" through the program and hope the engineers fix it. I don't understand what QB customer service doesn't understand about this. It doesn't work across multiple servers and operating systems. We can't fix this. QB needs to fix this. They charge us monthly for something that doesn't work right. I'm just glad I don't use their payroll and have that headache that so many complain about on QB social media posts.