Here is the problem with the customer support team- I often know way more than  the person on the phone  but I still have to start from the beginning pressing all the same buttons I’ve already pressed over 30 times, and teach them.  Intuit took away the ProAdvisor phone number, pissing everyone off-  then brought it back only to hire a bunch of nice representatives that are so new If you have been working with QuickBooks for a matter of years- you know more than the person you are talking with.  It’s not helpful and no one has time to waste on that.