I understand how beneficial it is to have QuickBooks Desktop running, @jkniew. I'll make it up to you by making sure you get the urgent help you need.
Going back and forth isn't easy, and I know how important time is when running a business. I can also see the importance of having this crashing issue sorted out so you can work smoothly.
To clarify, have you received an error message on your end? This will help me check for any ongoing reports about QuickBooks crashing so I can provide you with the best fix.
May I also know what actions were taken when you encountered the issue? Did you perform the troubleshooting steps outlined by my colleague above? You can also check this link for more details: Verify and Rebuild Data in QuickBooks Desktop.
Since we aren't allowed to access customer's accounts, I'd recommend getting in touch with our Technical Support Team. One of our specialists can use tools like screen sharing and can double-check what’s causing this issue. Please take note of our support hours, so we can address your concerns on time.
Here's how:
- Click the Help menu at the top of your QuickBooks screen.
- Choose QuickBooks Desktop Help or press F1.
- Enter a description of your issue, then click Continue.
Here's an article you can read for more details and troubleshooting steps: What to do if you can't open QuickBooks Desktop.
You can always count on me if you need anything else with accessing or managing your account. I'm always here to address them for you. Take care.
