Hello, CPR Kim. 

Yes, you can exclude those authorization hold and reversal amounts, but to be sure, it's best to contact your accountant to help you with other options on how to categorize those transactions. 

If you don't have one, we can help you find one. Just enter your City or ZIP to locate an accountant near your area: Find an accountant. 

Once everything is set, you can start reconciling your account to help keep your QuickBooks balance accurate and up-to-date. 

Keep me notified through this post if you have more questions. I'll be around to help. Have a good one!