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Hi, lenval.
Have you tried out the steps above provided by ChavaNWCS? If so, but still getting the same issue, I'd suggest getting in touch with our QuickBooks Desktop Support.
All account-related concerns need to be directed to our phone support for security purposes. Unlike in this public forum, they have the tools required to perform any escalations or bypass the system whenever necessary on your behalf.
To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:
- Go to https://quickbooks.intuit.com/learn-support/en-us/contact.
- Choose your QuickBooks Product.
- Select your QuickBooks version.
- Give a brief description of your issue and click Continue.
- Then choose a way to connect.
Additionally, you'll want to consider visiting our Help Article for Account Management. This will provide you with links about managing your QuickBooks Desktop account, installation, and data settings.
Feel free to leave a comment below if there's anything else you need help with. The Community and I will always be around to provide additional assistance. Have a good one, lenval.