Hi NFern,

I appreciate you for joining this thread.

Since you still encounter the same issue, I recommend reaching out to our Phone Support team. One of our agents there has the option to check your file and verify the issue further.

You can contact them through the Help menu.

Feel free to pin this article that has details about the Microsoft Office compatibility: Microsoft Office 2010, 2013, 2016, and 365 FAQ .

You can always get back to this thread if there's anything that I can help with. Keep safe!