Thanks for joining this thread, @Paramount Simone. I'm here to ensure that the Action column will be available on your end.
If you're trying to change the primary admin user in your QuickBooks Online account and the Action section is missing, we can perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once the Action column is already available, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.
If you're using the desktop version of QuickBooks and the Action section is unavailable, we can use the Verify and Rebuild tool to automatically fixes minor company file data issues.
To proceed, here's how:
- Select the File menu.
- Hover over Utilities and choose Rebuild Data.
- On the QuickBooks Information window, click OK. Follow the onscreen steps to save a backup.
- Let the tool repair your file.
- When the tool finishes, choose OK.
- Select the File menu again. Then hover over Utilities and select Verify Data.
- Let the tool check your file for data issues.
If QuickBooks doesn't see any problems, click OK. You can keep using your company file. You don't have any data damage. If QuickBooks finds an issue with your company file, select Rebuild Now.
In addition to that, I'll be adding these articles to help manage users in your QuickBooks Online and Desktop file:
That should do it! Keep me posted if you have further concern changing primary admin and other user roles in QuickBooks. I'll be happy to assist you.
