Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
GebelAlainaM
QuickBooks Team

Reply to message

Hello, @justinlewissma. I know how it feels when something isn't working as it's supposed to. I'll share some insight and ensure you can open your QuickBooks Desktop (QBDT) flawlessly.

 

Upon checking here on my end, there's an ongoing investigation into why your Chrome and Slack are crashing when you open your QBDT file. Our engineer is currently working on it. We appreciate your patience as we investigate this further.

 

In the meantime, we can run the Quick Fix my Program from the QuickBooks Tools Hub. It will scan QuickBooks Desktop errors and quickly fix them. I'll show you how:

 

  1. Close your QuickBooks.
  2. Download the recent version of QuickBooks Tool Hub.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. Once the installation finishes, open the tool hub on your Windows desktop.
  6. Select Program Problems and click Quick Fix my Program.
  7. Then start QuickBooks Desktop and open your data file.

 

You can refer to this article for additional information: QuickBooks Desktop doesn't start or won't open.

 

Once your QuickBooks Desktop successfully opens, I suggest updating it to the latest release to avoid future errors. This way, we can ensure that your software is up to date with the newest improvements and fixes.

 

I'd also recommend contacting our Technical Support Team to look further into the issue. You can request a screen-sharing session so they can look over your setup and figure out what's wrong.

 

You can check out some related posts and articles that will help you manage your account and business on this page: QuickBooks Support Page.

 

I'll be a post away if you need anything else or if you have clarification on the process. Take care!

Need to get in touch?

Contact us