Every single time we try to contact QuickBooks supporters, we always reach out very low level support agent, such as Tier 1 or Tier 2 at max. With all my respect, all they try to do is running QuickBooks ToolHub, QuickBooks File Doctor, Database Server Manager. Once they all done and issue doesn't solve, they blame the server, the network, and they tell me that I "need  to consult Microsoft". It's QuickBooks designation, it's QuickBooks behavior. Do you guys really want to support and help your clients?