Hi Richard_eynolds,

Thank you for following the steps that they mentioned above. We'll be helping you with your login. However, I encourage you to contact our QuickBooks Desktop Support at this point, so they can check this furth tools.er using more

1. Go to the Contact us page: https://intuit.me/3yEkqot
2. Click Continue.
3. On the next page, select your Edition and enter a sentence or phrase to describe your concern.
4. Click Continue, and select Chat with us or Have us call you on the next page.

I'm also including this article about QuickBooks Tool Hub. Just an additional reference that will guide you to fix common issues in QuickBooks.

I'm just a comment away should you need more assistance. Take care always.