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Buy nowI do qb work in spurts - usually when monthly reports are due. I was able to navigate around the errors and generate some reports yesterday so then I did a database backup, did a complete uninstall of qb, renaming all the folders under c:\user\xxx\appdata ; c:\programdata ; c:\program files (x86) ; to .bak extensions.
I then did a reinstall from base software of 2021 version. The installation went cleanly. Instead of reopening my file, I went through registration and opened the sample we care community foundation database. When I first went into it I navigated around. No problems. I went to File menu... Fix company file and network issues pulldown under utilities ... no problems there either (this would usually trip the fault in earlier testing yesterday). So the last thing I did yesterday before running out of time was to use the Update Quickbooks under Help. It installed updates and prompted me to close / reopen quickbooks to apply updates. At that point I closed quickbooks and left it for the evening.
This morning, I opened quickbooks. As before, I am able to do a few tasks (using the community foundation sample db) and then when I navigate to File menu... Fix company file and network issues pulldown under utilities, I experience the same crash as yesterday.
The only difference between this and the successful navigation before I quit yesterday was the application of the recent hotfixes and/or updates. Again - this is using default installation with sample DB. Is there any information you need about my software levels, etc?
I am happy to uninstall and go back to base 2021 and really hit it hard to see if I can reproduce without the recent updates, but I won't do that without an indication of whether you think it's worthwhile.
Regards,
Treas